Handle inbound calls consistently meeting and maintaining department standards and goals; Utilise your superior service and sales skills to build rapport, recommend and book properties on behalf of the customer; Assist direct consumers and Travel Professionals with problems that might occur on a reservations Respond to a variety of requests from direct consumers and Travel Professionals; Deliver exceptional Sales service by meeting and exceeding customers expectations; Monitoring of holiday cancellations or expirations and using outbound calls to gain further sales; Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customers needs; Work effectively and concisely within a larger team structure to meet set goals; Maintain positive attitude at all times.