The Operations function is responsible for all of the material handling processes from the point of delivery of product through to receipt by the customer ensuring that customer service, quality, and business requirements are met to the highest standards. Role summary: To scan and replenish parts at customer sites to ensure stock availability targets are achieved, providing the interface at the customer site operations to maintain customer service levels. • Team reports /technical leadership: N/A. • Key internal relationships: With the Operations and Commercial functions at operational level to exchange information. • Key external relationships: With the customer at operational level at the customer site to exchange information. • Nature of Impact: The majority of time within this role will be spent working to functional processes. • Knowledge and Expertise: Some knowledge and skills within functional area is required. • Key Dimensions: N/A • Behavioural Competencies: Employee competency level. Key Accountabilities: • Scan and replenish bins at customer sites to ensure availability target levels are maintained and customer delivery is not impacted. • Maintain the current storage mediums and set-up new bin locations to the agreed company standards. • Action urgent stock requirements to the agreed timescales when on call; on duty to adhere too contractual requirements and ensure customer build output is not impacted. • Be the first point of contact on site for customer issues and attend site meetings when required to obtain customer data to ensure stock availability levels and customer service levels are maintained. • Action the setting up of storage locations and mediums to ensure they adhere to the agreed company standards. • Participation in improvement activities at department/company level to enhance business performance. • Comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection and all those contained within the issued Employee Handbook and Policies and Procedures Manual. • Undertake other duties and tasks that may be allocated that are appropriate to the job.