Agencia de viajes
Empresas: eDreams
eDreams ODIGEO is one of the world's largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it offers the best deals in regular and charter flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for the more than 17 million customers it serves across 44 markets. eDreams ODIGEO is listed in the Spanish Stock Market. You will be part of a highly skilled team where you will interact with Customers, resolving issues and occasionally giving support to other offline activities, such as handling complaints, projects and issues related to our group. Role and responsibilities: - Track, follow-up and resolve customer's complaints effectively; - Take full responsibility and ownership for end to end case resolution; - Provide excellent customer service solution through e-mail, chat and all relevant media in timely and accurate manner; - Adhere to company policy, process and procedures; - Develop and maintain in-depth product knowledge; - Gather information, research/resolve enquiries and maintain accurate logs; - Escalate issues identified to provide long-term solutions and minimise repeat issues for Customers; - Participate constructively in initiatives to increase customer satisfaction as required; - Support internal project management.