The Account Manager is responsible for managing accounts and growing new business mainly in the Iberic Region. This position contributes to the growing of the business profitability through successful selling and promotion of both core and value added products and services. The Account Manager (m/f) will develop a thorough understanding of both new and assigned accounts’ business objectives, products and related market activities. Team selling and involvement of West resources aligned to the appropriate customer touch points are critical to effective Account Management. The Account Manager (m/f) is a self-starter who will quickly develop his or her ability to manage and grow business with a large number of accounts. KEY RESPONSIBILITIES Develop new and existing customers through promotion of West products and services. The ability to uncover opportunities through strong listening and interviewing skills. Critical thinking is a must. Cross-functional dialogue and interaction within both West and the customer. Working with teams to problem-solve and message a potential West solution. Develop a strong technical understanding of West products and services. Work closely with Technical Customer Service to problem-solve and learn. Demonstrate a comprehensive understanding of the customer's challenges and strategic objectives. Draw from experience to provide advice regarding potential product opportunities and risks. Create and coordinate collaboration between support functions and the customer recommending the ways in which West's offering could meet external customer needs.