As a Training and Implementation Specialist Language Solutions, you will be responsible of: -Project Manage software implementation projects for local and international customers, including participating in weekly implementation calls with key customers -Plan, schedule and follow-up on each step of the implementation phase -Develop, maintain and deliver customer training programs -Deliver training to local and international customers on MultiTrans desktop, client-server and web products -Make sure customer expectations are exceeded a little bit at every opportunity -Accountable to the client and company for overall delivery of products and services -Passionate to ensure clients meet their objectives -Perform customer consultation regarding workflow re-engineering to optimize internal processes -Perform customer consultation regarding workflow re-engineering to optimize internal processes -Interact with our customers via the telephone and electronic channels -Act as a team member that contributes to solutions and customer satisfaction -Adapt to a fast-paced and changing technical environment -Deliver pre-sales activities such as : client demos, client consultations, answer pre-sales product questions, deliver technical proof of concepts -Requires frequent travelling