Are you passionate about sports and do you find sports fashion interesting? Do you like helping other people? Do you speak German at a Native level? If this sounds like you and you have experience in Customer Contact, then go ahead and apply! Our client is a multinational and world famous sports brand who manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Consumer Experience Specialist with a sporty and flexible attitude to join their new project in Barcelona. Together with your trainee, you will offer the best possible experience for consumers all over the world.  As a Consumer Experience Specialist, your responsibilities include: - Deliver a high-quality customer service over the phone and in your Social Media channels - Understanding and managing needs and providing your consumers with adequate solutions - Providing guidance and support to a trainee that will be working directly with (and reporting to) you - Entering data and maintaining the database at local market level - Reviewing information that they provide in all possible sources (like newsletters, web, posts and events..etc.)