Your main responsibilities for this position will be: - Answering inquiries and handling client issues through phone and e-mail - Handling outbound calls to arrange special requests - Maintaining a friendly, courteous and professional relationship with customers at all times in order to match their requirements - Ensuring the complete cycle of all customers regarding requests, complaints or solving problems professionally, efficiently and in a timely fashion. - Delivering high level of customer service - Actively participate in various projects within the department;