Are you an enthusiastic Operations Manager with a native level of Spanish and English? Do you have experience in managing a team in a contact center environment (B2C)? Are you passionate about the restaurant sector and customer-oriented? Then this might be the perfect job for you! Our client is a well-known multinational company which offers their clients the possibility to find restaurants based on the type of cuisine, ambiance, location, and price. Their purpose is to give customers the possibility to book, check table availability, choose and comment restaurants at any time and from everywhere. They are now looking for an Operations Manager B2C to strengthen their team in Barcelona. As an Operations Manager, your responsibilities include: - The co-management of the Customer Experience Centre's daily operations - Building and managing a large team of Customer Service Agents - The recruitment, management, coaching and development of a team of Team Leaders to ensure quality and productivity targets are met - Creating and defining the B2C strategy in order to ensure client satisfaction - Conducting regular 1-2-1 meetings with your team - Working closely with other departments in order to execute new support offerings - Setting up objectives for the Team Leaders as well as the Customer Service Agents and following up on their achievements - Reporting directly to the Global Director of Operations