Your main functions will be: Customer Service and implementation: ? Support complex platform implementations ? Reconcile reporting and troubleshoot technical questions ? Identify and aggregate customer feedback ? Collaborate with other team members to complete team projects and meet goals ? Provide on-going product training to customer’s organizations and technical overviews of new feature sets as they are developed ? Follow-up of events and strategic clients: reporting results, identifying case studies and establishing long-term relationships based on Ticketea key values: simple, surprising, analytical, honest, collaborative and fun! Sales support: ? Identify new business opportunities Marketing: ? Support, adaptation and update of content marketing, translations, communications and promotions
? Meticulous attention to detail ? Raised in Portugal ? Passionate about events in general and live music in particular ? Fluent in Portuguese and English ? Fearless phone skills and exceptional written communication ? Entrepreneurship skills and make-it happen spirit ? The ability to manage multiple high priority projects without missing a beat ? BA degree ? Used to work with platforms and DIY features technology Bonus points ? MBA or post-graduate ? Experience supporting a highly configurable web based platform ? Familiarized with Salesforce ? Performance with excel, powerpoint and communications applications ? Ticketing experience ? Previous experience within start-up and music industry