The TC Supervisor will be responsible for the leadership, success and growth of a customer facing team that ensures our fans are provided with world class service while providing tickets to sporting events, concerts, and theatre performances. · Supervise a team of 10-15 customer service team members. · Ensure clear, consistent communication between internal teams. · Ability to develop and mentor team members. · Ability to problem solve with "take-charge" levels of responsibility · Promote a positive teamwork enriched environment with increased employee satisfaction · Schedule flexibility. · Collaborate with other teams. Partner with customer operations and sales to meet company goals, respond to escalations, improve processes, and adhere to company guidelines. · Addresses individual needs through coaching and teaching to improve learning and enhance performance · Encourages and promotes decision making and accountability at all levels · Empowers teams to achieve goals by providing resources, training, responsibility and authority · Partnering and attending calibration sessions for all contacts with our Quality Assurance team · Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers · Acts like a business owner, taking care of the needs of the unit · Appropriately gives and is open to feedback to/from team and coworkers · Actively works to remove barriers to team effectiveness · Attentive to and understands the views of others