Krakow/ Poland Description - Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network - Delivering professional and prompt service to the customers - Keeping records of all customers’ enquiries in the reporting system - Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem - Sending more complex enquiries to the relevant IT Support Team Preferred Skills - Very good Swedish language skills both verbal and written - Good English skills would be an advantage - Excellent verbal and written communication skills - Professional telephone manner - Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications - Technical support experience would be an advantage but is not necessary - Flexible, well-motivated team player, ability to work under pressure What we offer - Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages - Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages - You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database - You will work in an inspiring atmosphere. We work together and celebrate together - Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves! - In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards! - Our offices are conveniently located with “Bicycle-friendly” certificate!