The successful IT Support Technician will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. The IT Support Technician position is the first level of support for the operations of the Fulfillment Center and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. 

• Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center. This includes troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. 
• IT Support Technicians are also responsible for the RMA and repair process for all devices under warranty. The IT Support Technician is a member of the larger IT team within the Fulfillment Center and will specifically support the Senior Technicians in daily projects and activities as directed. 
• IT Support Technicians are also expected to participate in learning new technologies and career development opportunities as presented in an effort to progress to higher level positions within the IT network. All IT Support Technician positions will be on a rotation shift schedule between days and nights. 
• The position will also require supporting of multiple buildings around the area. 
• This position reports directly to the IT manager for the Fulfillment Center.  

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet