We are searching for a dynamic, energetic and responsible professional with experience in Customer Service to join an international chemical company in their Barcelona offices. Tasks: - Process incoming customer requests and orders; - Check the orders against the customer and purchase order agreements; - Respond to customer product inquiries and satisfaction issues; - Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods; - Create and monitor outbound activities in order to complete the order; - Invoice timely and accurately; - Handle complaints and return shipments; - Interface with and support the sales representatives; - Maintain, update and file customer files, records and internal documents; - Monitor credit situation of the customer and liaise with credit department and sales representatives