Recepción
Empresas: Castell Son Claret
Objective Under the general guidance and direction of the Guest Service Team Manager and within the established Castell Son Claret policies, procedures and departmental standards, assists in all aspects of Guest Service Team operations. To be fully conversant with all emergency and security procedures within Castell Son Claret. To maintain the highest standards of service and operational efficiency within all areas of responsibility. Tasks and Responsibilities • Ensures that the highest level of service is provided to all guests and clients of the hotel, ensuring the desk is never left unattended. • Checks guests in and out, organises room moves and assists guests with any concierge related requirements. • Answers all internal and external telephone calls in a timely manner and according to set hotel standards. • Ensures that all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations, optimise guest satisfaction, and record outcomes. • Ensures that all control procedures pertaining to the processing of revenue are adhered to at all times, and any discrepancies are reported to the Guest Service Manager immediately. • Is fully conversant with all legislation in respect of hotel sales, payment of services, registration of guests, data protection and ensure they are complied with at all times. • Assists Reservations by taking bookings when the office is not manned. • Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture at all times. • Constantly checks all Front Desk work areas to ensure cleanliness and tidiness. Reports and following up any maintenance issues immediately to the maintenance office. • Ensures the Front Desk filing is complete and accurate at all times ensuring any necessary records are kept and up to date. • Ensures all guests receive a warm and courteous welcome at check in and to assist with the rooming of guests. • Provides the account department with all relevant documentation for audit purposes and advises on any matters relating to cashiering duties. • Reviews guest accounts and invoices prior to guest departure • Checks guests out and provides invoices • Maintains a good, professional and friendly relation with other departments • Is fully aware of all relevant hotel procedures, standards and policies • To attend all training sessions and meetings as requested.